United Community Bank Ranks #1 in Customer Satisfaction with Consumer Banking in the Southeast, 8 out of 9 Years | Business

GREENVILLE, S.C., April 11, 2022 /PRNewswire/ — United Neighborhood Bank is proud to announce it as soon as once again ranked Best in Buyer Pleasure with Client Banking in the Southeast in accordance to the J.D. Electricity 2022 U.S. Retail Banking Satisfaction Study℠. This marks the 8th out of the past 9 years that United has been given this recognition, and the third consecutive 12 months.

The J.D. Energy U.S. Retail Banking Gratification Study is the longest-running and most in-depth analyze of the retail banking business. Now in its 17th calendar year, the yearly review analyzes retail banking customers’ gratification with their main fiscal institution and the affect it has on base-line metrics, these kinds of as retention, loyalty, and advocacy.

“I am enormously very pleased of the staff to obtain this recognition the moment once more. Support is at the heart of our firm society and we’re pleased that our prospects obtain satisfaction as a outcome of our dedication. We are honored to have the capacity to serve our communities,” said Lynn Harton, Chairman and Chief Executive Officer of United Neighborhood Bank. “As consumer preferences for interaction and technological innovation have developed, we keep on being fully commited to giving exceptional support across all channels of our corporation to meet up with their economic wants.”

This year’s research featured a redesigned methodology that is a lot more reflective of the industry’s evolution and how individuals now conceptualize fulfillment with their main retail lender. The new methodology also has “an increased emphasis on psychological and marriage-oriented ordeals, while continuing to measure additional regular metrics associated to transactional and operational retail banking experiences.” The redesigned Retail Banking Index Product is comprised of 7 (7) things, of which United rated highest in 6 (6) 1) Account choices, 2) Allowing consumers to financial institution how and when I want (Convenience), 3) Persons, 4) Conserving time and cash, 5) Have confidence in and 6) Resolving Troubles or Issues (Trouble Resolution).

The 2022 review is primarily based on responses from 101,587 retail banking shoppers belonging to extra than 170 of the biggest banks in the United States regarding their experiences with their retail lender. It was fielded from April 2021 as a result of January 2022. For additional information about the U.S. Retail Banking Fulfillment Research, check out https://www.jdpower.com/small business/press-releases/2022-us-retail-banking-satisfaction-analyze.

About United Group Banks, Inc. United Neighborhood Financial institutions, Inc. (NASDAQGS: UCBI) offers a full assortment of banking, wealth administration and home loan products and services for partnership-oriented individuals and enterprise owners. The company, identified as “The Lender That Service Crafted,” has been acknowledged nationally for delivering award-winning assistance. At December 31, 2021, United experienced $20.9 billion in assets and 171 places of work in Florida, Georgia, North Carolina, South Carolina and Tennessee along with a nationwide SBA lending franchise and a countrywide equipment lending subsidiary. By means of its January 1, 2022 acquisition of Reliant Bancorp and its wholly-owned banking subsidiary, Reliant Lender, United extra $3 billion in belongings and 25 banking offices in large growth marketplaces in Tennessee. In 2022, J.D. Electricity rated United maximum in purchaser fulfillment with retail banking in the Southeast, marking 8 out of the previous nine many years United attained the coveted award. United was also named 1 of the “Most effective Banking institutions to Work For” by American Banker in 2021 for the fifth consecutive year based mostly on worker satisfaction. Forbes included United in its inaugural record of the World’s Best Financial institutions in 2019 and once again in 2020. Forbes also regarded United on its 2022 record of the 100 Ideal Banks in The us for the ninth consecutive yr. United also gained 10 (10) Greenwich Excellence Awards in 2021 for excellence in Tiny Business enterprise Banking and Middle Market place Banking, which includes countrywide awards for Overall Pleasure and Probability to Advise. More information about United can be uncovered at www.ucbi.com.

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Source United Community Financial institution

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